Refund and Cancellation Policy

A service is considered initiated when document review, checklist preparation, portal preparation, drafting, communication, filing support or professional review has started.

Clients should confirm the service requirement, document readiness, filing period, entity type and expected scope before asking the office to start work.

Government fees, portal charges, statutory payments, late fees, penalties, bank charges or third-party charges are not controlled by JNS Accounting Solutions.

Cancellation requests should be made as early as possible through phone, WhatsApp or email before substantial work has started.

If work has not started and no professional time or third-party process has been used, cancellation may be considered based on the communication record.

If document review, filing preparation, drafting, portal work or professional consultation has already started, cancellation may not result in a full refund.

Refund requests are reviewed based on service stage, time spent, work completed, documents reviewed, filing preparation and third-party or government costs already incurred.

Partial refund, service adjustment or credit for another related service may be considered where appropriate and mutually agreed.

No refund can be promised for statutory rejection, portal delay, officer clarification, department decision or client-side document mismatch after work has been performed.

Fees may be non-refundable where consultation, document review, checklist preparation, drafting, application preparation, return preparation or filing support has already been provided.

Government fees, statutory payments, penalties, late fees, portal charges and third-party charges are generally non-refundable once paid or processed.

Work affected by incorrect documents, delayed client response, mismatch in records or non-availability of OTP/portal access may still be treated as work performed.

Approved refunds, if any, will be processed through the agreed method after internal review and confirmation of service stage.

Processing time may depend on bank systems, payment method, accounting review and communication confirmation.

For cancellation or refund queries, contact JNS Accounting Solutions at admin@jnsaccounting.com or call +91 93639 93765 with service details and payment reference, if applicable.